Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Service Desk
  1. Service Desk
  2. Neos CMS Service Desk

Sonstiges

Erforderliche Felder sind mit einem Sternchen markiert.*

Bitte fassen Sie kurz das Anliegen zusammen.

Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
Schwerwiegend
Unterstützt von Jira Service Management
{"xsrfToken":"6356b1404f64d0636ab8d6d5364452031a2443d8_lout","branding":{"id":"6","key":"hel","name":"Neos CMS Service Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#099edb","headerLinkHoverBGColor":"#099edb","headerBadgeColor":"#099edb"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen im Service Desk der land in sicht AG!","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Service Desk der land in sicht AG!","sharedPortalName":"Service Desk","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#4194a7","helpCenterTitleColor":"#145665","bannerMediaApiUrl":"https://api.media.atlassian.com/file/38709d6f-256d-4fbc-a7ab-de0ab9525760/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjIyNjI2MS05N2U1LTQwMTgtOGUwMC1hNzViZTdmNDg1Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4NzA5ZDZmLTI1NmQtNGZiYy1hN2FiLWRlMGFiOTUyNTc2MCI6WyJyZWFkIl19LCJleHAiOjE3ODY2Nzg2MTUsIm5iZiI6MTc4NjY3ODAxNX0.y9Mxsh68VDDdKVFgJok2P6j0IkG4QgW7Nd6sKpBAC1k&client=c6226261-97e5-4018-8e00-a75be7f485cf&height=300&mode=fit","bannerMediaApiFileId":"38709d6f-256d-4fbc-a7ab-de0ab9525760","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"hel","projectId":13678,"serviceDeskId":6,"name":"Neos CMS Service Desk","description":"<p>Hier findest Du Hilfe zu Themen wie Hosting, E-Mails, Pflegefragen und generellen Themen.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"94","name":"Datenpflege","descriptionHtml":"","callToAction":"Datenpflege","introHtml":"<p>Erhalten Sie Hilfe, um Daten optimal zu pflegen.</p>","icon":13662,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13662","groups":[17],"key":""},{"id":"92","name":"Hosting","descriptionHtml":"","callToAction":"Hosting","introHtml":"<p>Stellen Sie Fragen und Wünsche zu Domains, DNS-Einträgen und E-Mails.</p>","icon":13661,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13661","groups":[17],"key":""},{"id":"97","name":"Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Lizenzierung und Abrechnung","introHtml":"<p>Erhalten Sie Hilfe zu Abrechnungsfragen.</p>","icon":13660,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13660","groups":[17],"key":""},{"id":"93","name":"Login","descriptionHtml":"","callToAction":"Login","introHtml":"<p>Fragen Sie einen neuen Login an, lassen Sie einen bestehenden anpassen oder löschen.</p>","icon":13659,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13659","groups":[17],"key":""},{"id":"95","name":"Neue Funktionalität","descriptionHtml":"","callToAction":"Neue Funktionalität","introHtml":"<p>Reichen Sie eine neue Funktion zur Prüfung ein.</p>","icon":13658,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13658","groups":[17],"key":""},{"id":"96","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Melden Sie ein optisches oder funktionales Problem, das Sie entdeckt haben.</p>","icon":13657,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13657","groups":[17],"key":""},{"id":"98","name":"Sonstiges","descriptionHtml":"","callToAction":"Sonstiges","introHtml":"<p>Sagen Sie uns, was Sie denken oder sich wünschen.</p>","icon":13656,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13656","groups":[17],"key":""},{"id":"75","name":"Eine Bug mitteilen","descriptionHtml":"","callToAction":"Eine Bug mitteilen","introHtml":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","icon":13704,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13704","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Allgemein"}],"orderMapping":{"17":[94,95,96,93,92,97,98],"20":[75],"18":[75],"19":[75]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2b14817f-7523-356d-ac06-8aad8d5b61b3","appLinkName":"System Confluence","appLinkUrl":"https://newland.atlassian.net/wiki","spaceKey":"SDNEOS","spaceName":"Service Desk Neos","spaceUrl":"https://newland.atlassian.net/wiki/wiki/spaces/SDNEOS","isServer":false},"labels":[],"projectKey":"SDNEOS","serviceDeskId":6,"kbLinkDomainURLs":["https://newland.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDNEOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjIyNjI2MS05N2U1LTQwMTgtOGUwMC1hNzViZTdmNDg1Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5ODQ0MTYxNDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2Njc5MjE1LCJuYmYiOjE3ODY2NzgwMTUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Jp_kYdEZ30-cnKYWtGD_jBtc0nqyX43IdtpfNZND77s","targetCollection":"upload-user-collection-1984416147","endpointUrl":"https://api.media.atlassian.com","clientId":"c6226261-97e5-4018-8e00-a75be7f485cf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"9f525d3a-d3b9-468e-a961-f086c2d13a10","name":"Barrierefreiheit","description":"Hier findest du Fragen zur Barrierefreiheit von Websiten und dem Barrierefreiheitstärkungsgesetz","categoryUrl":"https://newland.atlassian.net/servicedesk/customer/portal/6/topic/9f525d3a-d3b9-468e-a961-f086c2d13a10","lastUpdated":"1737708974680","createdAt":"1603351829668"},{"id":"45119cd8-0658-4749-bc71-96d028e08543","name":"Websicherheit","description":"Informationen zur Websicherheit mit einer Neos Website","categoryUrl":"https://newland.atlassian.net/servicedesk/customer/portal/6/topic/45119cd8-0658-4749-bc71-96d028e08543","lastUpdated":"1737986309822","createdAt":"1737983867287"},{"id":"2fe08cdf-173d-4976-9321-a57d79f7c66d","name":"Pflegehinweise #website plus","description":"Hier findest du diverse Anleitungen zur Pflege in der #website plus","categoryUrl":"https://newland.atlassian.net/servicedesk/customer/portal/6/topic/2fe08cdf-173d-4976-9321-a57d79f7c66d","lastUpdated":"1783669991335","createdAt":"1737988657545"},{"id":"b5898535-f308-485a-8db6-d9a31d0fba63","name":"Hinweise zur Pflege im NEOS","description":"Hier finden Sie Hinweise & Tipps zur Pflege im NEOS.","categoryUrl":"https://newland.atlassian.net/servicedesk/customer/portal/6/topic/b5898535-f308-485a-8db6-d9a31d0fba63","lastUpdated":"1776866997494","createdAt":"1583398555154"},{"id":"659b8818-b441-408f-8e40-9c02827f40d8","name":"mein.toubiz #elements","categoryUrl":"https://newland.atlassian.net/servicedesk/customer/portal/6/topic/659b8818-b441-408f-8e40-9c02827f40d8","createdAt":"1717149878543"},{"id":"1077a6c3-d013-4a77-b14d-d7f8694b7818","name":"Rechtliche Hintergründe","categoryUrl":"https://newland.atlassian.net/servicedesk/customer/portal/6/topic/1077a6c3-d013-4a77-b14d-d7f8694b7818","lastUpdated":"1782917208103","createdAt":"1782917155684"}]}},"reqCreate":{"id":98,"projectId":13678,"issueType":{"id":"10304","name":"Support"},"form":{"name":"Sonstiges","descriptionHtml":"","callToAction":"Sonstiges","intro":"<p>Sagen Sie uns, was Sie denken oder sich w&uuml;nschen.</p>","instructions":"","icon":13656,"iconUrl":"https://newland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13656","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_12335","fieldConfigId":"12646","label":"Link","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"Bitte fassen Sie kurz das Anliegen zusammen.","descriptionHtml":"<p>Bitte fassen Sie kurz das Anliegen zusammen.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Kritisch","selected":false,"children":[]},{"value":"3","label":"Schwerwiegend","selected":true,"children":[]},{"value":"4","label":"Geringfügig","selected":false,"children":[]},{"value":"5","label":"Unwesentlich","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/98","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/98","calendarParams":{"firstDay":1,"date":"2026-08-14T05:26:55+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2b14817f-7523-356d-ac06-8aad8d5b61b3","appLinkName":"System Confluence","appLinkUrl":"https://newland.atlassian.net/wiki","spaceKey":"SDNEOS","spaceName":"Service Desk Neos","spaceUrl":"https://newland.atlassian.net/wiki/wiki/spaces/SDNEOS","isServer":false},"labels":[],"projectKey":"SDNEOS","serviceDeskId":6,"kbLinkDomainURLs":["https://newland.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjIyNjI2MS05N2U1LTQwMTgtOGUwMC1hNzViZTdmNDg1Y2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE5ODQ0MTYxNDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2Njc5MjE1LCJuYmYiOjE3ODY2NzgwMTUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Jp_kYdEZ30-cnKYWtGD_jBtc0nqyX43IdtpfNZND77s","targetCollection":"upload-user-collection-1984416147","endpointUrl":"https://api.media.atlassian.com","clientId":"c6226261-97e5-4018-8e00-a75be7f485cf","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=newland","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6356b1404f64d0636ab8d6d5364452031a2443d8_lout","baseUrl":"https://newland.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://newland.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c6226261-97e5-4018-8e00-a75be7f485cf","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0c454246b02046688d6bad93ecdc6d69","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://newland.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}